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Support > Email Configuration

Apple Mail Configuring your email client: Apple Mail

  1. Open Apple Mail.
  2. Click 'Mail,' and select 'Preferences...'
  3. Open the 'Accounts' tab, and click the plus sign (+) along the bottom to add a new account.
  4. Enter 'secure.hausinteractive.com' in the 'Incoming Mail Server:' field.
  5. Enter your Haus Interactive username in the 'User Name:' field.
  6. Enter your Haus Interactive password in the 'Password:' field.
  7. Select 'Add Server...' from the drop-down menu labelled 'Outgoing Mail Server,' and enter 'secure.hausinteractive.com' in the 'Outgoing Mail Server:' field.
  8. Enter '587' in the 'Server port:' field.
  9. Tick the box next to 'Use Secure Sockets Layer (SSL).'
  10. Select 'Password' next to 'Authentication:' and enter your Haus Interactive username and password.
  11. Click 'OK.'
  12. Click 'Advanced' and tick the box next to 'Use SSL.' (The port changes to '993.')


Outlook Express Configuring your email client: Outlook Express and Outlook 2002 (Windows)

  1. Open Outlook or Outlook Express.
  2. Click the 'Tools' menu, and select 'Accounts...'
  3. Click 'Add,' and then click 'Mail...'
  4. Enter your name in the 'Display name:' field, and click 'Next.'
  5. Enter your full email address (username@yourdomain.com) in the 'Email address:' field, and click 'Next.'
  6. Enter 'secure.hausinteractive.com' in the 'Incoming mail (IMAP, IMAP or HTTP) server:' field. Enter 'secure.hausinteractive.com' in the 'Outgoing mail (SMTP) server:' field.
  7. Click 'Next.'
  8. Enter your Haus Interactive username in the 'Account name:' field. Enter your password in the 'Password:' field, and click 'Next.'
  9. Click 'Finish.'
  10. Highlight 'secure.hausinteractive.com under 'Account,' and click 'Properties.'
  11. Click the 'Advanced' tab.
  12. Tick the box next to 'This server requires a secure connection (SSL)' under 'Outgoing Mail (SMTP).'
  13. Enter '465' in the 'Outgoing mail (SMTP):' field.
  14. Tick the box next to 'This server requires a secure connection (SSL)' under 'Incoming mail (IMAP).' The port will change to 993.
    *The order of 'Outgoing' and 'Incoming' mail server fields varies by version. Make sure you enter the correct information in each field.
  15. Click the 'Servers' tab, and tick the box next to 'My server requires authentication.'
  16. Click 'OK.'


Outlook Express Mac Configuring your email client: Outlook Express and Outlook 2002 (Mac Users)

  1. Open Outlook.
  2. Click the 'Tools' menu, and select 'Accounts.'
  3. Open the 'Mail' tab, and click 'New.'
  4. Click 'Mail' in the 'New' menu.
  5. Click 'Configure Account Manually.'
  6. Select 'IMAP,' and click 'OK.'
  7. Enter your name in the 'Name:' field
  8. Enter your full email address (username@yourdomain.com) in the 'Email Address:' field.
  9. Enter your full email address (username@yourdomain.com) in the 'Account ID:' field.
  10. Enter 'secure.hausinteractive.com' in the 'IMAP server:' field.
  11. Enter your password in the 'Receiving mail password:' field.
  12. Check the box next to 'Save password.'
  13. Enter 'secure.hausinteractive.com' in the 'SMTP server:' field.
  14. Click 'Click here for advanced receiving options.'
  15. Check the box next to 'This IMAP service requires a secure connection (SSL).' * The port will change to 993. Close this portion of the dialogue box.
  16. Click 'Check here for advanced sending options.'
  17. Check the box next to 'SMTP service requires secure connection (SSL).'
  18. Check the box next to 'Override default SMTP port,' and enter '465' in the 'Port:' field.
  19. Check the box next to 'SMTP server requires authentication.'
  20. Leave the default 'Use same settings as incoming mail server' button
  21. Close this portion of the dialogue box, and then close the configuration dialogue box.


Outlook 2003 Windows Configuring your email client: Outlook 2007

  1. Open Outlook 2007.
  2. Click the Tools menu, and select Account Settings...
  3. In the email tab press "New"
  4. Check the box "Manually configure server settings or additional server types" and click "Next"
  5. Choose "Internet Email, Connect to your POP, IMAP or HTTP server to send and receive e-mail messages" and click "Next"
  6. Fill in all necessary fields to include the following information:

    User Information:
    Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.
    Email Address: Enter your full email address (name@yourdomain.com)

    Server Information
    Incoming mail server (IMAP): secure.hausinteractive.com
    Outgoing mail server (SMTP): secure.hausinteractive.com

    Login Information
    User Name: Enter your username
    Password: Enter your password

  7. Click More Settings... and then click the Outgoing Server tab.
  8. Check the box next to My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server.
  9. Click the Advanced tab, and check the box next to This server requires an encrypted connection (SSL) under Incoming Server (IMAP).
  10. In the "Outoing server (SMTP) section choose "TLS" from "Use the following type of encrypted connection" and change the Outgoing server (SMTP) port from 25 to 587
  11. Click OK
  12. Click Test Account Settings... After receiving Congratulations! All tests completed successfully, click Close.
  13. Click Next, and then click Finish.

TIP: Purge Deleted items in IMAP

When you delete email in Outlook on an IMAP folder it puts the line through the message, but doesn't remove it from the server.

The messages can be permanently deleted by going to Edit > Purge Deleted Messages

A button can be added to do that as well:

  1. Go to View > Toolbars > Customize
  2. Choose Commands tab
  3. Select Purge Deleted Messages and drag-and-drop it to your toolbar

Hide Deleted items in IMAP

Messages can also be hidden when deleted.  This will help hide the messages once deleted and allow your view in Outlook to automatically move to the next message. Remember you will still have to Purge your deleted items as mentioned below in order to remove them from the server.

To hide the deleted messages, go to: View > Current View > Hide Deleted Items.


Outlook 2003 Windows Configuring your email client: Outlook 2003

  1. Open Outlook 2003.
  2. Click the Tools menu, and select E-mail Accounts...
  3. Select Add a new e-mail account, and click Next.
  4. Choose IMAP as your server type by clicking the radio button, and click Next.
  5. Fill in all necessary fields to include the following information:

    User Information:
    Your Name: Enter your name as you would like it to appear in the From: field of outgoing messages.
    Email Address: Enter your full email address (name@yourdomain.com)

    Server Information
    Incoming mail server (IMAP): secure.hausinteractive.com
    Outgoing mail server (SMTP): secure.hausinteractive.com

    Login Information
    User Name: Enter your username
    Password: Enter your password

  6. Click More Settings... and then click the Outgoing Server tab.
  7. Check the box next to My outgoing server (SMTP) requires authentication and select Use same settings as my incoming mail server.
  8. Click the Advanced tab, and check the box next to This server requires an encrypted connection (SSL) under Incoming Server (IMAP).
  9. Check the box next to This server requires an encrypted connection (SSL) under Outgoing Server (SMTP), and enter 465 in the Outgoing server (SMTP) box.
  10. Click OK
  11. Click Test Account Settings... After receiving Congratulations! All tests completed successfully, click Close.
  12. Click Next, and then click Finish.


Outlook 2000 Windows Configuring your email client: Outlook 2000

  1. Open Outlook 2000.
  2. Click the Tools menu, and select E-mail Accounts...
  3. In the "Your Name" field enter your name as you would like it to appear in the From: field of outgoing messages.
  4. In the "Internet E-mail Address" window enter your full email address (name@yourdomain.com)

    5. E-mail Server Names: In the email server names section...

  5. Choose "IMAP" for "My incoming mail server is a [ ] server"
  6. Enter "secure.hausinteractive.com" for the "Incoming mail (IMAP) server"
  7. Enter "secure.hausinteractive.com" for the "Outgoing mail (SMTP) server"
  8. In the "Account name" box, enter your username
  9. In the "Password" box, enter your password
  10. In the "Internet Connection" Wizard, indicate how you connect to the internet*
  11. Click "Finish" in the Congratulations window.**

    12. Turning on Server Authentication and SSL Secure Server Settings

  12. In the Accounts window, click on your account
  13. Click the "Properties" button
  14. Click the "Servers" tab
  15. Click the "Advanced" tab
  16. Check the both "This server requires a secure connection (SSL)" boxes
  17. In the "Incoming Mail" box enter the secure IMAP server port 993
  18. In the "Outgoing mail (SMTP) box enter the secure SMTP port 465
  19. Click the "OK" button
  20. Click the "Close" button
* Haus Interactive does not provide technical assistance with Operating Systems such as Windows and Mac OS X or internet connections. Please contact your ISP or technician for help with these issues.

**Note: Outlook's Test Account Settings tool will often indicate that the connection was not successful, though your settings are correct. Please disregard the Test Account Settings tool.


Entourage Configuring your email client: Entourage 2004

  1. Open Entourage 2004.
  2. Click 'Tools,' and select 'Accounts'
  3. Click 'New.' (If you receive the 'Account Setup Assistant,' click 'Configure account manually.')
  4. Select 'IMAP' next to 'Account type:,' and click 'OK.'
  5. Enter a name for your new account in the 'Account Name:' field.
  6. Enter your full name in the 'Your Name:' field.
  7. Enter your full email address (username@yourdomain.com) in the 'Email Address:' field.
  8. Enter your username in the 'Account ID' field.
  9. Enter 'secure.hausinteractive.com' in the 'Incoming Mail Server:' field.
  10. Click 'Click here for advanced receiving options' in the 'Receiving mail' section.
  11. Check the box next to 'This IMAP service requires a secure connection (SSL).'
  12. Enter your password in the 'Your Password:' field.
  13. Enter 'secure.hausinteractive.com' in the 'Outgoing Mail Server:' field.
  14. Click 'Click here for advanced sending options' in the 'Sending mail' section.
  15. Check the box next to 'SMTP service requires secure connection (SSL).'
  16. Check the box next to 'Override default SMTP port:,' and enter '587' in the box.
  17. Check the box next to 'SMTP server requires authentication,' and click 'OK.'


Versamail Configuring your email client: Android

  1. From the home screen tap Mail or Email
  2. If this is your first email account, you will be presented with an email setup screen. Tap the Next button. Otherwise, press the Menu button, then tap More then tap New Account
  3. Choose Other (POP3/IMAP)
  4. Choose Manual Setup
  5. Under Protocol choose IMAP
  6. enter your email adddress, username, and password
  7. in IMAP server enter: secure.hausinteractive.com
  8. Under Security Type choose TLS
  9. Click Next
  10. In the Outgoing server settings make sure "Login Required" is checked
  11. Re-enter your username and password
  12. In SMTP server enter: secure.hausinteractive.com
  13. In Security Type choose TLS
  14. Tap Next
  15. In Account Name enter some descriptive text to help you tell this email account apart from others you may enter
  16. In Your Name enter your name as you would like it to appear to others eg: John Smith


Versamail Configuring your email client: Versamail for Palm OS

  1. Open Versamail
  2. If you see the "Initial Setup" screen, select Continue to begin the setup
  3. Give this account a name. It can be anything you like, such as "Personal Email."
  4. Choose "Other" from the Mail Service List
  5. Select IMAP
  6. Select Next.
  7. Enter your username in the username field
  8. Tap on the Password box and enter your password, then select OK.
  9. Select Next.
  10. Enter your email address in the email address field
  11. Enter secure.hausinteractive.com for BOTH the incoming and outgong mail server
  12. Select Next.
  13. Click Advanced
  14. Click Next
  15. Check "Use Secure Connection (SSL)
  16. Enter port 993
  17. Click Next.
  18. Check "Use Secure Connection (SSL)
  19. Enter port 587
  20. Select Done.


Versamail Configuring your email client: Mail for iPhone

  1. If this is the first email account you're setting up on your iPhone, tap Mail. Otherwise, from the Home screen, tap Settings.
  2. On the Settings screen, tap Mail.
  3. On the Mail screen, under Accounts, tap Add Account.
  4. On the Add Account screen, tap Other.
  5. Select IMAP and then enter your account information using your keypad.
    • Name: Enter your name
    • Address: Enter your email address
    • Description: Enter a description of this email address. The description displays in your email account list on your iPhone.
  6. Enter your Incoming Mail Server information.
    • Host Name: Enter secure.hausinteractive.com
    • User Name: Enter your username
    • Password: Enter your password
  7. Enter your Outgoing Mail Server (SMTP) information.
    • Host Name: secure.hausinteractive.com
    • User Name: Enter your username
    • Password: Enter your password
  8. Under Advanced/Settings make sure that "Incoming Uses SSL" and "Outgoing Uses SSL" are BOTH turned on..


Thunderbird Configuring your email client: Thunderbird 1.5

  1. Open Thunderbird, and select Tools > Account Settings.
  2. Click Add Account.
  3. Select the Email account radio button and click Next. The Identity screen appears.
  4. Enter your full name in the Your Name field. Enter your full email address (yourname@yourdomain.com) in the Email Address field, and click Next.
  5. Select IMAP as the type of incoming server you are using. Enter secure.hausinteractive.com in the Incoming Server field.
  6. Set the Outgoing Server to secure.hausinteractive.com, and click Next.
  7. Enter your username in the Incoming User Name and Outgoing User Name fields, and click Next.
  8. Enter a name for your email account in the Account Name field, and click Next.
  9. Verify your account information in the dialog box, and click Finish.
  10. Select Server Settings from the folder list below your new account.
  11. Update the Port value to 993.
  12. In the Security Settings section, select SSL from the Use secure connection options.
  13. Select Check for messages at startup and Automatically download new messages
  14. Click Outgoing Server (SMTP) in the folder list
  15. Select the secure.hausinteractive.com (Default) entry from the list and click Edit. The SMTP Server page appears.
  16. Enter secure.hausinteractive.com as the Server Name and set the Port to 465.
  17. Select Use name and password and enter your username in the User Name field.
  18. Click OK to save your changes and exit the Account Settings dialog.

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